Service Terms
Last updated: October 25, 2026
Welcome to Cadence Communication. These Service Terms explain the terms under which Cadence Communication provides virtual professional communication coaching services. By booking or purchasing a service, you agree to these terms.
1. About Cadence Communication
Cadence Communication provides professional communication coaching designed to help individuals communicate with greater clarity, confidence, and impact in workplace situations.
Services may address areas such as spoken clarity, organizing thoughts in real time, interviews, presentations, leadership conversations, and communicating under pressure.
Cadence Communication is operated by an independent professional with education and experience in speech-language pathology and business administration. Any credentials or professional designations are described on the website.
2. Services
The Communication Performance Intensive is a personalized virtual coaching service that includes:
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A one-to-one session of approximately 75 minutes.
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Discussion of your professional communication goals and challenges.
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Coaching, feedback, and practical exercises tailored to your needs.
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A personalized written Communication Report outlining observations, priority opportunities, recommended strategies, and suggested next steps.
The precise content of each session and report will depend on your goals, the information you provide, and the areas addressed during the session.
Any additional services or programs will be described separately before purchase.
3. Nature and Limitations of the Service
Cadence Communication provides professional communication coaching and education. Services are intended to support professional development and are not a guarantee of employment, promotion, improved performance, or any other particular outcome.
Services are not intended to provide medical diagnosis, clinical assessment, or treatment. Coaching recommendations are educational and developmental in nature and are not a substitute for professional advice where such advice is required.
The description of a service as coaching does not change the nature of any activity that may be regulated by applicable law. Where a request falls outside the services Cadence Communication can appropriately provide, Cadence Communication may decline or recommend that you seek a suitable alternative provider.
4. Eligibility and Client Responsibilities
You agree to:
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Provide accurate information relevant to your goals and the service.
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Attend sessions on time and participate respectfully.
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Ensure you have a suitable device, a reliable internet connection, and a private environment where reasonably possible.
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Use coaching feedback and materials responsibly.
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Avoid sharing confidential information about employers, colleagues, clients, patients, or other individuals unless you have appropriate authorization and it is necessary for the service.
You are responsible for deciding how to apply coaching recommendations in your professional and personal circumstances.
5. Booking, Fees, and Payment
The price of each service will be displayed on the website or booking page before purchase. The Communication Performance Intensive is currently offered at $395 CAD, unless another price is expressly stated at the time of booking.
Payment is due at the time of booking unless otherwise agreed in writing. Payments are processed through the payment options made available at checkout.
You are responsible for reviewing the service description, price, and applicable policies before completing your purchase.
6. Cancellations, Rescheduling, and Refunds
Bookings are subject to the Cadence Communication Cancellation & Refund Policy published on the website.
By purchasing a service, you acknowledge that you have had the opportunity to review that policy. If these Service Terms and the Cancellation & Refund Policy appear inconsistent, the specific cancellation and refund provisions in that policy will apply to those matters, subject to applicable law.
7. Virtual Sessions
All sessions are delivered virtually. You are responsible for ensuring that you can access the meeting platform and participate from a suitable location.
If technical issues prevent a session from proceeding, Cadence Communication will make reasonable efforts to resolve the issue or arrange an alternative appointment. Any applicable refund or rescheduling will be handled in accordance with the Cancellation & Refund Policy.
8. Communication Reports and Other Materials
Any Communication Report, written feedback, exercises, templates, or other materials provided to you are intended for your individual use and professional development.
You may use these materials for your own learning and reference. You may not reproduce, publish, distribute, sell, sublicense, or commercially exploit Cadence Communication materials without prior written permission.
You are responsible for reviewing your Communication Report and deciding how to use its recommendations. The report is based on the information available during the service and is not a guarantee of any particular outcome.
9. Intellectual Property
All original materials developed by Cadence Communication, including coaching frameworks, exercises, templates, written resources, website content, and report formats, remain the intellectual property of Cadence Communication or their respective rights holders.
Purchasing a service does not transfer ownership of these materials. You receive permission to use materials provided to you for your own personal and professional development, subject to these terms.
10. Confidentiality and Privacy
Cadence Communication will handle personal information in accordance with its Privacy Policy and applicable privacy laws.
Information you share during coaching will be treated with care and will not be intentionally disclosed to third parties except as described in the Privacy Policy, with your consent, or where disclosure is required or permitted by law.
Please avoid sharing unnecessary sensitive, confidential, or identifying information about other people during sessions.
Virtual communications and electronic delivery of reports involve some privacy and security risks. Cadence Communication will take reasonable steps to handle information appropriately but cannot guarantee that electronic communications or third-party platforms are entirely secure.
11. No Guarantee of Results
Communication development varies by individual and depends on factors such as goals, practice, context, and implementation. Cadence Communication does not guarantee specific results, including employment offers, promotions, client outcomes, or changes in how others perceive your communication.
The purpose of the service is to provide individualized feedback, strategies, and opportunities to develop professional communication skills.
12. Limitation of Liability
To the extent permitted by applicable law, Cadence Communication is not responsible for indirect, incidental, or consequential losses arising from your use of the services or your application of coaching recommendations.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, or restricts any non-waivable rights you may have under applicable consumer protection legislation.
13. Changes to Services or Terms
Cadence Communication may update its services, prices, website, or these terms from time to time. The terms in effect at the time of your booking will generally apply to that purchase, unless a change is required by law or otherwise agreed with you.
Any material changes to a booked service will be communicated to you where reasonably necessary.
14. Governing Law
These terms are governed by the laws of British Columbia and the applicable laws of Canada. Any rights or remedies available to you under applicable law remain unaffected.
15. Contact
For questions about these terms or the services offered, please contact:
Cadence Communication
Email: [Insert your business email address]
By booking a service, you acknowledge that you have read and understood these Service Terms.