Cancellation & Refund Policy

Last updated: October 25, 2026

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Cadence Communication is committed to providing a thoughtful, personalized professional communication coaching experience. Please review this policy before booking your session.

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1. Booking and Payment

The Communication Performance Intensive is a virtual professional communication coaching session. Payment is required at the time of booking to confirm your appointment, unless otherwise agreed in writing.

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2. Rescheduling

You may reschedule your appointment without charge by providing at least 24 hours’ notice before your scheduled session.

Rescheduling requests made less than 24 hours before the appointment may be treated as a late cancellation.

To reschedule, use the booking confirmation or contact Cadence Communication at the business email address listed on the website.

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3. Cancellations and Refunds

• More than 24 hours before your session: You may cancel and receive a full refund of the amount paid.

• Less than 24 hours before your session: The payment is generally non-refundable because time has been reserved for your appointment and preparation.

• Missed appointments: If you do not attend your scheduled session and have not contacted Cadence Communication, the session is generally non-refundable.

• Exceptional circumstances: If an unexpected emergency or other exceptional circumstance prevents you from attending, please get in touch. Rescheduling or a refund may be considered at Cadence Communication’s discretion.

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Refunds, where approved, will be returned to the original payment method. Processing times may depend on your payment provider.

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4. If Cadence Communication Needs to Reschedule

If Cadence Communication must cancel or reschedule your appointment, you may choose a new appointment time at no additional cost or receive a full refund if a suitable alternative cannot be arranged.

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5. Communication Reports

The Communication Performance Intensive includes a personalized written Communication Report. If you cancel before your session takes place, no report will be prepared.

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If a session has taken place, the service is considered delivered even if you later decide not to use the recommendations or pursue further coaching. Refund requests relating to a completed session will be considered individually, subject to applicable law.

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6. Technical Issues

Sessions are delivered virtually. Please ensure you have a reliable internet connection and a suitable device before your appointment.

If a significant technical issue prevents the session from proceeding, we will make reasonable efforts to resolve the issue or arrange a replacement appointment. If the issue cannot reasonably be resolved, a refund may be considered.

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7. Contact

For cancellation, rescheduling, or refund questions, contact:

Cadence Communication
Email: [Insert your business email address]

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection law.