Privacy Policy
Last updated: October 25, 2026

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Cadence Communication is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, book a service, or participate in our virtual professional communication coaching.

Cadence Communication operates in British Columbia, Canada, and handles personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (PIPA), where applicable.

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1. Who We Are

Cadence Communication provides virtual professional communication coaching to individuals who want to strengthen their communication in workplace and professional settings.

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2. Personal Information We Collect

We collect only the personal information reasonably necessary to operate our business, provide our services, and meet our legal obligations.

Depending on how you interact with us, this may include:

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Contact and booking information

• Your name and email address

• Appointment dates, booking details, and service history

• Information you provide when contacting us

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Coaching and professional information

• Your professional role, goals, and communication challenges

• Your responses to intake questions and coaching exercises

• Observations and feedback from your coaching session

• Your communication strengths, development priorities, and recommendations included in your personalized Communication Report

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Payment information

Bookings and payments are processed through Wix and its applicable payment service providers. We may receive information such as payment status, transaction details, and booking records. Payment card information is handled through the relevant payment processing systems rather than being intentionally stored by Cadence Communication.

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Technical and website information

When you visit our website, Wix and other enabled website tools may collect technical information such as your IP address, browser and device information, pages visited, and interactions with the website. Additional information may be collected if analytics or advertising technologies are enabled.

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3. How We Use Personal Information

We may use your personal information to:

• Schedule and administer appointments

• Deliver virtual communication coaching

• Understand your communication goals and tailor coaching activities

• Prepare and deliver your personalized Communication Report

• Process payments and administer cancellations or rescheduling

• Respond to questions and provide service-related communications

• Maintain business, financial, and other required records

• Protect our website, prevent fraud, and maintain security

• Understand website performance and, where enabled appropriately, measure advertising effectiveness

• Comply with applicable legal and regulatory obligations

We do not use coaching information for unrelated purposes unless permitted by law or we obtain the consent required for that use.

 

4. Coaching Sessions and Reports

Our sessions are delivered virtually.

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We do not routinely record coaching sessions. If recording is proposed in the future, we will explain the purpose and obtain appropriate consent before recording.

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Information discussed during a session may be used to prepare your Personalized Communication Report and inform your coaching recommendations.

Please share only information relevant to your coaching goals. Do not provide confidential employer information, patient information, trade secrets, or personal information about other people unless it is necessary and appropriate for the service.

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Your Communication Report is intended for your personal and professional development. You are responsible for deciding whether to share it with an employer, colleague, or other third party.

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5. How We Store and Protect Information

We store relevant client information and reports using cloud-based storage and the digital services needed to operate our business.

We take reasonable security measures appropriate to the sensitivity of the information, which may include access controls, account security measures, and limiting access to information to what is necessary for business purposes.

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Our website, booking, payment, email, and cloud storage providers may process or store information in Canada or other countries, depending on the services used and their infrastructure. Information processed outside Canada may be subject to the laws of the jurisdiction where it is processed.

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No electronic storage or transmission method can be guaranteed to be completely secure.

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6. Email and Electronic Communications

We use email to communicate with clients, manage appointments, and deliver Communication Reports.

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Email is not completely secure. When we send your report by email, we take reasonable care to send it to the address you provided. Please ensure that your email address is correct and that you can access it securely.

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If you have concerns about receiving personal information by email, please contact us to discuss an alternative delivery method before your session.

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7. Wix and Other Service Providers

We use Wix to operate our website and manage online booking and payment functionality. Wix and its relevant service providers may process personal information as necessary to provide these services.

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We may also use cloud storage, email, video conferencing, and other technology providers to deliver our services and administer our business.

These providers may process information in accordance with their own privacy policies and contractual arrangements with us. We limit the personal information we share to what is reasonably necessary for the relevant service.

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For more information about Wix's privacy practices, please review the Wix Privacy Policy.

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8. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our pages.

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We plan to use online advertising, including Meta advertising, to promote Cadence Communication. If advertising tracking technologies, such as the Meta Pixel, are enabled, they may collect information about website visits and interactions and share certain information with the relevant advertising platform to measure campaign performance and help deliver advertising.

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The information collected depends on the tools enabled, their settings, and applicable consent requirements. We will provide any notices or choices required by applicable law.

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You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

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9. When We Disclose Personal Information

We do not sell personal information.

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We may disclose personal information in the following circumstances:

• To service providers that support our website, bookings, payments, email, cloud storage, or business operations

• To professional advisers where reasonably necessary

• Where disclosure is required or authorized by law

• Where otherwise permitted by applicable privacy legislation or with appropriate consent

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We do not disclose the contents of your coaching sessions or Communication Report to your employer or other third parties without your consent, except where disclosure is required or authorized by law.

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10. Retention and Disposal

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet legal and business requirements, and to resolve disputes where applicable.

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When information is no longer required, we take reasonable steps to securely delete it or remove identifying details, subject to any applicable retention obligations.

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The retention period may vary depending on the type of record, the purpose for which it was collected, and applicable legal or professional requirements.

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11. Your Privacy Rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or raise concerns about how we collect, use, store, or disclose your information.

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To make a request, contact our Privacy Officer using the email address listed in this policy. We may need to verify your identity before responding.

We will respond to requests and complaints in accordance with applicable privacy legislation.

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If you have a concern about our handling of personal information that we cannot resolve, you may contact the Office of the Information and Privacy Commissioner for British Columbia through its official website.

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12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information directly to them.

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13. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The latest version will be published on this page with the updated date.

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14. Contact Us

For questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact:

Caleb Harrison — Cadence Communication
Email: [Insert your business email address]